Coronavirus (COVID-19) Information


As the impact of COVID-19 continues to evolve, our community’s health, well-being, and security remain our highest priorities. To ensure we are acting on the latest information and guidance, we are carefully monitoring the situation and adjusting our business operations and practices, as needed, based on the guidelines provided by the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO).

As always, we want you to feel confident that your money is protected and safe. Know that BankUnited is well capitalized and financially strong. Additionally, our liquidity levels are well-positioned and we have robust processes in place to monitor the ongoing liquidity of the bank as we continue to navigate through this time of economic uncertainty.

We continue to take proactive measures to ensure all of our banking activities remain uninterrupted while maintaining a safe environment for our employees and customers. To preserve the well-being of our employees, clients and community, we have put extra precautionary measures in place throughout our branches.

For the most recent information on COVID-19, we encourage you to access the CDC website.

Business customers, please also view our Paycheck Protection Program updates.


Branches in Florida

You can continue to do almost all your everyday banking at a drive-through, online or on the BankUnited mobile app, but if you need to see us in person, we're here for you.

Our current branch drive-through hours of operation are Monday – Friday 9 am to 5 pm ET. Branches that do not have a drive-through are temporarily closed. To find your nearest available branch, use our branch locator.

At this time, our branch lobbies continue to be accessible by appointment only. If you need to visit a branch lobby, you must make an appointment.

To schedule an appointment, please call your BankUnited branch or (877) 779-2265 and one of our representatives will assist you.

Banking Centers in New York

Limited lobby access from 10 am - 3 pm ET:

Drive-through and appointment only from 10 am – 4 pm ET

These operational changes will be in effect until further notice. We will update this information as soon as any changes are made.

Important Information When Visiting a Branch

If you need to visit a branch, you'll notice we're taking the following safety measures.

  • Face masks or coverings required for all BankUnited employees and customers*
  • Fewer customers at a time allowed in the branch
  • Directional signage inside the branch to show where you should stand
  • Plexiglass barriers at all teller lines and desks
  • Hand sanitizer available at the branch
  • Increased cleaning of all branches with extra focus on high touch surfaces like ATMs, doors and drive-through equipment

*Face coverings are recommended by the Centers for Disease Control and Prevention and are required for our customers when entering a branch. As a security measure, you may be asked to temporarily lower your face mask for identity verification purposes before entering the branch or at the teller line.


Digital Banking

We strongly encourage you to take advantage of our digital banking services for 24/7 access to your accounts from the comfort of your home. You may access your accounts online or by using our mobile banking app at your convenience. From there, you can make payments, view transactions, transfer money, deposit checks, check your balance and much more.

Apple App Store     Google Play App Store

Client Care

Call our Client Care Center at (877) 779-2265 Monday through Friday, 8 am–8 pm ET and Saturday, 9 am–2 pm ET to speak with a representative about your banking needs.


Our BankUnited ATMs will remain open 24/7. Use our ATMs to get cash, transfer funds and check balances. Click here to find an ATM near you


Thank you for your unwavering support and confidence.

Together we can help prevent the spread of COVID-19.

Find a Branch/ATM