Existing Mortgage Customers

As an existing BankUnited mortgage customer, you can expect unparalleled service from us.

Click here to access your mortgage information online.

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Homeowner's Assistance Programs

 If you are having difficulty making your mortgage payments due to financial hardship, we want to help you. In order for us to help, it is important that you take action now. Not taking action could result in the loss of your home and a negative impact to your credit score, thereby impeding future home loans or other credit opportunities.

By coming here, you have already taken the first step. We will walk you through the rest. Let's get started by reviewing the following options for assistance.

Step 1: Review the options and assistance programs below:

Click on each to learn more.
If you want to stay in your home and/or retain ownership of your property: If you are unable or not interested in retaining ownership of your property:

Being a homeowner is a dream you don't want to lose, but perhaps circumstances have created a hardship to making your current payment.

If staying in your home or retaining your property is your goal, you may be eligible for the following assistance.

If your hardship is such that you are unable to afford to retain ownership of your home or property, you may be eligible for the following assistance.
Repayment Plan Short Sale
Loan Modification Deed-in-Lieu of Foreclosure

Step 2: Obtain your personal information

Obtain the following information and documents that will be necessary to determine the assistance program(s) you are eligible for:

  1. Most recent tax return
  2. Proof of income (for example, paycheck stub, bank statements, etc.)

Step 3: Contact Us

Once you have reviewed the options/assistance programs above and gathered your personal information, it is important that you contact us so we can help you. We cannot assist you without hearing from you first.

If you think this is the right option for you, please call us today at 1-866-828-8479 1-866-828-8479 , 8:00 a.m. to 5:00 p.m. ET Monday through Friday. You can also email us at mortgageassistance@BankUnited.com

Other Important Contact Information

General Correspondence Address
BankUnited, N.A.
P.O. Box 028569
Miami, Florida 33102

In addition to our general correspondence address, BankUnited, N.A. has established an exclusive address to receive notifications of error and requests for information relating to the servicing of your loan.

If you suspect a potential error has occurred with your mortgage loan account or if you would like to request information about the servicing of your mortgage loan, you must write to us at this exclusive address: 

Resolution and Inquiry Request Address
BankUnited, N.A.
P.O. Box 29039
Miami, Florida 33102-9039

Important Information: We urge you to be aware of any person or organization that attempts to charge you a fee for housing counseling services or modification of a delinquent loan. Our Loss Mitigation Department is available to assist you free of charge.

Repayment Plan

A repayment plan is a solution that allows you to catch up on your mortgage payments when you are experiencing short-term financial difficulty that is, or will soon be resolved. Examples of situations where this program may be an appropriate solution include:

  • Temporary interruption in income due to illness
  • Loss of employment and awaiting the start of a new job
  • Temporary reduction in income due to a cutback in hours worked

If you have been behind on your payments, this assistance program will allow you to make regularly scheduled payments on your loan, plus repay a portion of the past due payments. In just a few months, your loan will be current and you can return to making your usual monthly mortgage payment.

Here's how a repayment plan can help you:

  • We spread your past due amount (the amount you are behind) over a number of months.
  • During that period, we add a portion of the past due amount to each of your regular mortgage payments.
  • At the end of the repayment plan period your mortgage account will be up to date and you will return to paying the amount provided for in your loan document.

If you think this is the right option for you, please call us today at 1-866-828-8479 1-866-828-8479, 8:00 a.m. to 5:00 p.m. ET Monday through Friday. You can also email us at mortgageassistance@BankUnited.com.

Important Information: We urge you to be aware of any person or organization that attempts to charge you a fee for housing counseling services or modification of a delinquent loan. Our Loss Mitigation Department is available to assist you free of charge.

Loan Modification

A loan modification is a change to the terms of your loan intended to:

  • Cure the delinquency status of your loan associated with unpaid payments
  • Provide you with an affordable payment based on your income
  • Provide you long term or permanent payment assistance

If you qualify, a modification may include:

  • A reduction in your interest rate
  • An extension in the term of your mortgage
  • Adding delinquent payments to your principal balance to bring your loan current

A loan modification may be right for you if:

  • You have experienced a permanent reduction in income (possibly due to a change in employment or loss of income by one co-borrower)
  • Your loan payment has increased due to the terms of your loan

If you think this is the right option for you, please call us today at 1-866-828-8479 1-866-828-8479, 8:00 a.m. to 5:00 p.m. ET Monday through Friday. You can also email us at mortgageassistance@BankUnited.com.

Important Information: We urge you to be aware of any person or organization that attempts to charge you a fee for housing counseling services or modification of a delinquent loan. Our Loss Mitigation Department is available to assist you free of charge. Please contact BankUnited directly for any questions involving alternatives to foreclosure.

Short Sale

A short sale is an assistance program that provides for a permanent resolution of a delinquency and extinguishment of your loan. With a short sale, you have the opportunity to sell your home for less than the amount owed on your loan and the bank will accept the agreed upon proceeds from the sale to pay off your loan.

A short sale may be the right assistance program for you if:

  • You have a hardship, such as a job loss, divorce or a medical emergency
  • You are unable to qualify for a modification
  • You cannot afford your current monthly mortgage payment
  • You owe more than your house is worth
  • You are facing foreclosure and want to reduce the negative impact to your credit

Possible consequences of a short sale:

  • If the property securing the loan is your primary home, you will be required to move out
  • Depending on the location of your property, you may still be liable for the difference between the amount owed on your loan and the net proceeds accepted by the bank to pay off your loan
  • There may be income tax consequences to you. You should consult a tax advisor regarding how a short sale would affect you

Please note, based on your circumstance, you may be eligible for financial assistance to help you move into a new home.

If you think this is the right option for you, please call us today at 1-866-828-8479 1-866-828-8479, 8:00 a.m. to 5:00 p.m. ET Monday through Friday. You can also email us at mortgageassistance@BankUnited.com.

Important Information: We urge you to be aware of any person or organization that attempts to charge you a fee for housing counseling services or modification of a delinquent loan. Our Loss Mitigation Department is available to assist you free of charge.

Deed-in-Lieu of Foreclosure

A deed-in-lieu of foreclosure ("DIL") is an assistance program that provides for a permanent resolution of a delinquency and extinguishment of your loan. With a DIL, you avoid foreclosure by voluntarily surrendering ownership of your property to the bank as satisfaction of your debt. A deed-in-lieu is useful if your property has been on the market as a pre-foreclosure sale for three or more months and there are legal obstructions to foreclosure action. A deed-in-lieu allows us to take possession of your property sooner than would be possible through foreclosure.

A deed-in-lieu may be the right assistance program for you if:

  • You have a hardship, such as a job loss, divorce or a medical emergency
  • You are unable to qualify for a modification
  • You cannot afford your current monthly mortgage payment
  • You have tried to sell your property without success for at least 90 days
  • You can't sell your home for less than your remaining mortgage balance (also known as a "short sale")
  • You are facing foreclosure and want to reduce the negative impact to your credit

Possible consequences of a deed-in-lieu:

  • If the property securing the loan is your primary home, you will be required to move out
  • Depending on the location of your property, you may still be liable for the difference between the amount owed on your loan and the net proceeds accepted by the bank to pay off your loan
  • There may be income tax consequences to you. You should consult a tax advisor regarding how a deed-in-lieu would affect you

Please note, based on your circumstance, you may be eligible for financial assistance to help you move into a new home.

If you think this is the right option for you, please call us today at 1-866-828-8479 1-866-828-8479, 8:00 a.m. to 5:00 p.m. ET Monday through Friday. You can also email us at mortgageassistance@BankUnited.com

Important Information: We urge you to be aware of any person or organization that attempts to charge you a fee for housing counseling services or modification of a delinquent loan. Our Loss Mitigation Department is available to assist you free of charge.

Servicemembers Civil Relief Act (SCRA)

BankUnited is committed to supporting our customers serving in the United States Armed Forces by making sure they are aware of the Servicemembers Civil Relief Act ("SCRA") and certain benefits and protections the SCRA offers.

What is the SCRA?

The SCRA is a federal law that provides servicemembers called to “active duty” or “active service,” or a dependent of such a servicemember, with certain legal protections and debt relief. The benefits and protections available under the SCRA apply to both consumer and business loans.

Who may be entitled to benefits legal protections under the SCRA?

Active duty members of the military, including those described below, who obtained their loan or debt obligation prior to being called to active service may be eligible for the benefits and protections of the SCRA:

  • Members of the U.S. Armed Forces (Army, Navy, Marine Corps, Air Force, and Coast Guard)
  • Reservists ordered to report for military service
  • National Guardsmen called to active service for more than thirty (30) consecutive days under federal orders issued by the President or Secretary of Defense
  • Members of the commissioned corps of the Public Health Service and the National Oceanic and Atmospheric Administration
  • Certain United States citizens serving with the armed forces of a nation with which the United States is allied in the prosecution of a war or military action
  • In limited situations, dependents of a covered servicemember
  • Persons ordered to report for induction under the Military Selective Service Act

Who is not eligible for SCRA benefits and protections?

  • Servicemembers who obtained their loan or debt obligation, while on active duty
  • Spouses of servicemembers with debt incurred solely in the name of the non-servicemember spouse (i.e., individual obligations of servicemembers' spouses)
  • National Guardsmen who are solely on duty for two weeks out of the year

What legal protections are Servicemembers entitled to under the SCRA?

Reduction or limits on interest rates: Servicemembers who obtained a loan, mortgage, line of credit, automobile loan, or credit card, either individually or jointly with their spouse, prior to being called to active duty, may be entitled to a lower interest rate. Lenders cannot impose an interest rate exceeding 6% on debts incurred prior to active duty. The 6% interest rate will remain in effect for the servicemember's entire period of active duty service. For mortgage loans, the benefit extends 1 year beyond the date the servicemember's military service ends.

Protection from legal action to enforce a debt against real estate: The SCRA generally prevents lenders from foreclosing (absent a court order) on eligible active duty servicemembers during their period of military service and for 1 year beyond the date their military service ends.

Can a Servicemember request relief when they have received Military Permanent Change of Station (PCS) orders?

PCS orders occur when a servicemember is ordered to relocate to a new duty station or base. For military homeowners, PCS orders present unique challenges. Homeowners with PCS orders remain obligated to honor their financial obligations, including their mortgages. PCS orders may be considered to document the financial hardship criteria of loan modification and other loan workout programs. To learn more about what options may be available, please contact us.

How does a Servicemember or dependent request relief under the SCRA?

It is important to understand that the benefits and protections under the SCRA are not automatic. In order to request relief under the SCRA, the servicemember, or spouse, or both, must submit a written request to BankUnited. The request may be submitted as soon as the orders are issued and no later than 180 days after the servicemember's military service is completed. To apply for the interest rate cap protection under the SCRA, a copy of the servicemember's enlistment or military orders also must be submitted with the request (Note: There is no requirement under the SCRA for a servicemember to provide written notice or a copy of a servicemember's military orders in connection with a foreclosure or other debt enforcement action against real estate).

All requests should be sent to BankUnited at the following address:

BankUnited, N.A. 7815 N.W. 148 Street Miami Lakes, FL 33016 Attn: Mortgage Services

How does a Servicemember or dependent obtain information about the SCRA?

"Military OneSource" is the U.S. Department of Defense's information resource. To find out more information, visit their website at http://www.militaryonesource.mil/ or call Military OneSource today at 1-800-342-9647 1-800-342-9647 (toll free from the United States). Dialing instructions for areas outside the United States are provided on the website.

Additionally, servicemembers and dependents with questions about the SCRA should contact their unit’s Judge Advocate, or their installation’s Legal Assistance Officer. A military legal assistance office locator for all branches of the Armed Forces is available at: http://legalassistance.law.af.mil/content/locator.php

Contact Us:

If you have any questions about your eligibility for benefits, or to request benefits, under the SCRA, contact us between 8:00 a.m. – 5:00 p.m. ET by calling us at 1-866-828-8479 1-866-828-8479 or email us at SCRA@bankunited.com.

This BankUnited website may contain links to other web sites operated by third parties. The linked sites are not under the control of BankUnited or its affiliates or subsidiaries and BankUnited is not responsible for their content. Such links do not imply BankUnited's endorsement or guarantee of the products, information, or recommendations provided by any third party site. The third party site may have a privacy policy different from that of BankUnited and many provide less security than the BankUnited website. BankUnited disclaims all liability with regard to your access to such linked websites. BankUnited provides links to other sites as a service to users, and access to any other sites linked to BankUnited is at your own risk.

Additional Resources

BankUnited is committed to helping you recover from your financial hardship and retain your home or ownership of your property.

Below are additional resources to help you every step of the way.

Counseling from U.S. Department of Housing and Urban Development (HUD)

HUD is a U.S. government agency that works to increase home ownership, supports homebuyers, and offers government help for homeowners. HUD offers free or low-cost foreclosure prevention counseling throughout the country.

To find out where the nearest counseling agency is in your area, please visit www.hud.gov or call toll free at 1-800-CALL-FHA (1-800-225-5342) for more information.

Counseling Services for Homeowners

Visit www.hud.gov or call 1-800-569-4287 to get connected with a foreclosure-prevention counselor in HUD's network of non-profit partners.

You can also visit www.hopenow.com or call 1-888-995-HOPE for help from the HOPE NOW alliance of counselors, investors and mortgage companies working together to help homeowners stay in their homes.

This BankUnited website may contain links to other web sites operated by third parties. The linked sites are not under the control of BankUnited or its affiliates or subsidiaries and BankUnited is not responsible for their content. Such links do not imply BankUnited's endorsement or guarantee of the products, information, or recommendations provided by any third party site. The third party site may have a privacy policy different from that of BankUnited and many provide less security than the BankUnited website. BankUnited disclaims all liability with regard to your access to such linked websites. BankUnited provides links to other sites as a service to users, and access to any other sites linked to BankUnited is at your own risk.

Frequently Asked Questions

Please click here for frequently asked questions.