Yes, you will use the same username and password for both the mobile app and web login.
Yes, you may login for the first time via the new mobile banking app.
You should use your current username and password, but you will be prompted to reset your password for security purposes. To do so safely, we need to verify your identity using your email address or phone number on file with us, as well as the last five digits of your social security number. After verifying your identity you can choose your new password—the new password can be the same one you were using before as long as it meets the password requirements.
If you can’t remember your username or password, please contact the Client Care Center at (877) 779-2265.
Log in at https://www.bankunited.com, or download our new mobile app to log in there. To download the new mobile app, search for “BankUnited” on the App Store (iOS) or Google Play Store (Android). Please delete the old app from your mobile device to avoid any confusion.
Scheduled payments will be transferred to the new Bill Pay service. Once you have successfully logged into the new digital banking platform, you will see them listed in your scheduled bill pay activity. Once logged in, please review your scheduled payments and payees to ensure their presence and accuracy.
The previous six months of your bill payment history will be available in the Bill Pay Dashboard, located within the Bill Pay service.
Verify that the address in our Bill Pay system for the payee matches the address on your most current statement for that payee. If it does not, please update the address, which may change the payee to Electronic.
After verifying/updating the address, if the payee is not changed to electronic, please send us a secure message via the message center on the new application (web or mobile) with the payee information or call our Client Care Center at (877) 779-2265 for assistance.
Some bill payments that were previously sent electronically will now be sent by paper check, and vice-versa. The calendar tool will allow you to determine the estimated delivery date and make adjustments to the send date to ensure the bill payment will arrive on time.
Each payee will have either an envelope icon signifying the payment method will be made by check or a lightning bolt icon for electronic payments. These icons will only appear after the payee is successfully added.
If you are sending an electronic payment, it will be debited from your account on the ‘Send Date’, not on the ‘Delivery Date.’ Therefore, the funds must be available in the account by 5:45 PM ET on the ‘Send Date’ for the payment to go out. Payments sent by check will be debited from your account when the recipient cashes the check.
If you are currently signed up for an eBill, the payee will transfer over, but you will need to re-enroll in the eBill service.
The majority of payees and scheduled payments will be converted to our new Bill Pay provider. Existing payees, scheduled payments, and six months of payment history will be transferred to the new platform and accessible after conversion.
All one-time and recurring bill payments scheduled to occur after conversion will be paid as previously scheduled. However, some data may not successfully transfer over. Once logged in to the new app, visit the Bill Pay section to review your scheduled
payments and payees to ensure their presence and accuracy.
To reduce potential delays we suggest that any payments that need to be delivered between April 19th and April 23rd should be changed to be delivered on
April 16th at the latest.
Mobile Check Deposits
For new customers (0-95 days): $3,000 daily
For existing customers (96 + days): $10,000 daily
Yes. If you currently use the mobile deposit feature on the BankUnited mobile app, your access for that service will automatically carry over to the new mobile app.
Online Statements (eStatements)
To enroll, go to “Additional Services” in the navigation menu and toggle on “eStatements”. To view, go to “Statements” from the navigation menu and select the account for which you want to view statements, OR select an account first and then select the “Statements” button from the account screen.
No. If you are already enrolled in eStatements on the current online banking platform, your eStatements will be automatically activated.
Your previous online statements (eStatements) will be accessible within the new digital banking platform. Up to 24 months of statement history will transfer over (or the length of time you’ve been enrolled in eStatements, if shorter than 24 months).
For new customers (0-95 days): $1,500 daily up to $12,000 a month
For existing customers (96+ days): $2,500 daily up to $12,000 month
For new customers (0-95 days): $2,000 daily up to $30,000 a month
For existing customers (96+ days): $10,000 daily up to $30,000 a month
Access to set up contacts, accounts and payments will be available on April 19th once you have registered and logged into the new digital banking platform. At this time, you may add external accounts and person-to-person contacts as well as reschedule any external and person-to-person transfers under the “External Transfers” section.
On April 9th—Your ability to schedule or modify External Transfers or PopMoney transfers will be turned off. Transfers scheduled to be sent after April 16th will NOT be processed due to the conversion. An alternate way to send money is via wire transfer. Please contact the Client Care Center at (877) 779-2265 for more information about wire transfers.
April 16th is the last day External Transfers and PopMoney transfers will be sent via our current online banking platform. All payments set up through the current online banking platform should be scheduled with a send date of April 16th or before.
We recommend that you download or record your external transfer activity and settings prior to April 9th. Your settings, including any linked external accounts will NOT be converted. Once the conversion is complete, you will be able to link external accounts by clicking on the "Move Money" tab.
Scheduled and recurring transfers set up in the current online banking platform will NOT be converted over. Additionally, the PopMoney name will no longer be used, but the person-to-person transfer service can be located within the External Transfer menu.
On April 9th, your ability to schedule or modify internal transfers will be turned off; however, transfers that were previously scheduled to be made during this time will be processed.
Yes, scheduled and recurring internal transfers set up in the current online banking platform will be converted to our new platform. You may log in any time after 9:00 AM on April 19th to verify the converted transfers or schedule any new transfers.
Money Management (Budgets & Spending)
You will have to enable the Money Management tool within the “Additional Services” menu. Once you do this, your data established in the current platform will be converted.
Yes, money management will be available in the new digital banking platform under the “Budgets and Spending” section.
Alerts & Notifications
View your notifications by selecting “notification center” in the navigation menu.
View or modify your notification settings by clicking on the “settings” tab of your notification center in web or selecting “notification settings” from the navigation menu in mobile. Toggling on the setting will deliver in-app notifications, and you can also toggle on text message and/or email notifications.
In the new platform, “alerts” are now called “notifications”. All notification settings will be converted to the new platform with the exception of balance updates, personal messages, payments due, payments overdue, and maturity dates. After conversion, please review your notification settings to confirm that your high balance, low balance, debit amount (previously “large withdrawal”) and credit amount (previously “large deposit”) notifications were correctly converted.
Please call our Client Care Center at (877) 779-2265 or send us a secure message via the message center on the new application (web or mobile).
As part of this conversion, there are certain services that will no longer be available in the new online and mobile banking system. The following services, and their associated settings/preferences, will not be transferred over to the new system:
Text banking (SMS text message to get balance, last five transactions, etc.) (mobile)
Quicken or QuickBooks (web)
Push notifications on mobile device
Quick balance when you have the mobile app
Below are some new features which will be available in the new platform:
New look and feel to the app with a streamlined customer experience
Free transfers to other people. (On the previous platform, there was a fee.)
Improved security and authentication measures for enhanced customer protection
Personal data sync across all systems
External transfers on the mobile app
Expanded transaction history on the mobile app
Currently, we do not support Quicken or QuickBooks file formats. We do offer the ability to download transaction history in CSV and OFX, file format. You may be able to use these file types to upload transactions into Quicken or QuickBooks.
Since your card details, including your card number is not changing, your debit card will continue to work as usual.
Since your account details, including your account number and routing number, are not changing, all current direct deposit transactions and automatic drafts will continue to be processed as usual.
Yes, you are able to update your physical address and your mobile number. There are also optional fields to update your daytime and nighttime phone numbers, if desired. Please keep in mind that you cannot use a P.O. Box as your physical address, in accordance with U.S. federal banking regulations.
At this time, those functions will only be available on the web platform.
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Thank you for visiting BankUnitedDirect. You are receiving this message because BankUnitedDirect has now merged with BankUnited. You are being automatically redirected to the BankUnited.com site where you will be able to access the same familiar features – like opening an account online. If you are an existing BankUnitedDirect customer and have questions regarding your account, please call our Client Care Center at 1-877-779-2265.
We look forward serving your banking needs.
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