online-conversion

ONLINE AND MOBILE BANKING SYSTEMS CONVERSION

Important Conversion Information

A new online and mobile banking experience is coming soon! While we convert our systems to enhance your digital experience, please review the following critical information and required steps for a smooth conversion.

Key Dates

*During conversion, all current online and mobile banking services will go into “read-only” mode. The only available functionality will be the viewing of account balances. If you require additional assistance, please call our Client Care Center at (877) 779-2265.

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What do I need to do?

  • Ensure all payments and transfers are scheduled by April 9th so that they can still be processed on time.
  • For any Bill Pay payments that are due on or before April 23rd, we suggest that you schedule payment to be delivered no later than April 16th to reduce potential delays.
  • Confirm that we have your current email address on file so you don’t miss important communications.
  • Review the important changes occurring during and after conversion in the sections below.
    Quicken and Quickbooks will no longer be supported. If you use these applications, all of your current data will still be saved.
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Bill Pay


  • All Bill Pay payments that are scheduled to occur on or after April 9th will still take place.
  • All new payments or modifications to existing ones should be made PRIOR to conversion on April 9th as changes will not be possible until 9 AM ET on April 19th.
  • Existing payees, scheduled payments, and six months of payment history will be transferred to the new system and accessible after conversion.
  • If you have eBills set up for any of your payees, you will need to re-enroll in the eBills option for them.
    • Please note that on the new system, electronic payments will be debited from your account on the send date, not the delivery date, and funds must be available by 5:45 PM ET on the send date for the payment to be sent.
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Internal and External Transfers

Internal Transfers
(transfers between BankUnited accounts)
  • All internal transfers that are scheduled to occur on or after April 14th will still take place.
  • Modifications to existing transfers cannot be made from April 14th through April 18th.
  • For internal transfers only, you may call our Client Care Center at (877) 779-2265 to cancel and reschedule transfers.
External Transfers
(transfers to/from other financial institutions)
  • All external transfers with a scheduled payment date through April 16th will be processed accordingly.
  • All external transfers with a scheduled payment date on April 17th or later will need to be rescheduled.
  • All new payments or modifications to existing ones should be made PRIOR to conversion on April 14th as changes will not be possible during conversion.
  • Any external accounts added will need to be re-added on the new system.
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Person-to-Person Payments (P2P)/PopMoney


  • All person-to-person (P2P) transfers with a scheduled payment date through April 16th will be processed accordingly.
  • All P2P with a scheduled payment date on April 17th or later will NOT take place and will need to be rescheduled.
  • In the new system, the "Popmoney" name will no longer be used, but the same function is located under “External Transfers” in the navigation menu.
  • Your Popmoney contacts and transfer history will not be transferred to our new system.
  • You may log in to the new system beginning 9 AM ET on April 19th to re-establish your contacts and reschedule your transfers.
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Mobile Check Deposits

  • Check deposits can still be made before, during, and after conversion.
  • After conversion, you will see your mobile deposit activity documented under the deposit account’s transaction history. Mobile deposit activity will no longer be separated as “mobile deposit transactions”.
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Digital Banking Access & Account Login

Digital Banking Access
  • Our current mobile app will not work on or after April 19th. Our new app will be available for download beginning 9 AM ET on April 19th at the Apple® App Store or in the Google® Play Store. Simply search for “BankUnited”.
  • ATMs and debit cards will still be active and available for your convenience.
  • You will have access to telephone banking through the Client Care Center at (877) 779-2265. Extended hours will be available from April 19th to April 23rd, from 7 AM to 9 PM ET.
Account Login
  • Your username remains the same, but your password needs to change in order to comply with our security measures.
  • When logging in for the first time on the new system, use your current username and password, and follow the instructions to securely reset your password.

Account Notifications, eStatements, Money Management

Account Alerts (Notifications)

  • All alerts you currently have set up will remain after conversion EXCEPT the following. These will not be available in the new system.
    • Balance update
    • Personal message
    • Payment due
    • Payment overdue
    • Maturity date

eStatements

  • Customers who are enrolled in receiving eStatements will continue to be enrolled in the new system automatically. Your eStatement history will be transferred over.
  • Customers who have not enrolled in receiving eStatements will have the opportunity to do so after conversion.

Money Management

  • If you're signed up for Money Management, you will need to re-enable it under the "Additional Services" section in the navigation menu. Once re-enabled, all budgeting, spending, and connected external accounts will be transferred over to the new system.

Frequently Asked Questions

More FAQs

Have a question about the conversion? We're here to help!

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