Frequently Asked Questions

• Run reports in BankUnited TreasurySuite^TM and compare them to BankUnited Lynx.
• Identify missing or incorrect data and report them to the upgrade team for remediation and troubleshooting.
• Recreate any custom reports
• Recreate any file import maps

Clients should confirm users and entitlements, templates, alerts, reports, account details, and complete the go-live readiness checklist.

BankUnited Lynx remains available during the preview period and transitions to a read-only environment, with access retained for two weeks post go-live.

Users will begin transacting in BankUnited TreasurySuite^TM, BankUnited Lynx will become a read-only environment, with access for two-weeks post go-live.

Customers are upgraded in scheduled waves. You will receive a preview period with early access to BankUnited TreasurySuite^TM. BankUnited Lynx remains available until go-live, then become a read only environment, with access for two-weeks post go-live.

• Run reports in BankUnited TreasurySuite^TM and compare them to BankUnited Lynx.
• Identify missing or incorrect data and report them to the upgrade team for remediation and troubleshooting.
• Recreate any custom reports
• Recreate any file import maps
• Establish alert notifications for for Positive Pay, ACH/Wire Imports if applicable.
• Review all ACH templates, and confirm any reoccurring schedules and effective payment dates
• Confirm payment templates are reapproved, and display ‘Approved’ in the status column instead of ‘Entered’ or 'Needs Repair'.

Clients are encouraged to complete the preview period readiness checklist prior to go-live.

 

The two-week preview period is your opportunity to test features, validate workflows, and confirm data in a controlled environment. By preparing, you can ensure your team is ready to provide feedback, report issues, and suggest improvements. Maximizing efforts during our two-week preview period ensures that both you and other users are trained and comfortable with the new platform to minimize disruptions to daily operations and helps users adapt to new processes.

BankUnited TreasurySuite^TM is a modern solution designed to provide you with even greater control, security, and efficiency for your cash management needs.

With this change, you’ll benefit from:

• Enhanced Security
• Improved retention of Balance and Transaction Reporting with up to 18 months of historical information.
• A new native mobile app with the ability to decision Check Positive Pay exception items
• Easier assignment of services and user permissions.
• One-to-many and many-to-one Account Transfers

No. Your login credentials remain unchanged, though you may be prompted to create a new password.

Single Sign-On (SSO) continues to function as before. If you encounter an error when accessing an SSO application, confirm that your credentials are entered in uppercase.

User profiles and entitlements migrate, but administrators must validate access and remove unneeded users during preview. 

During the two-week preview period, any changes or updates made in BankUnited Lynx must be replicated in BankUnited TreasurySuite^TM to prevent data loss or inconsistencies.

Yes, however during the two-week preview period, any changes or updates made in BankUnited Lynx must be replicated in BankUnited TreasurySuite^TM to prevent data loss or inconsistencies.

The last 365 days of transaction history will migrate to BankUnited TreasurySuite, and will be displayed at go-live.   During preview period, the last 90 days of transaction history will be displayed in BankUnited TreasurySuite.  It is recommended that you download and save any transaction history outside of the 365 days for retention purposes.  BankUnited TreasurySuite will build up and retail up to 18 months of transaction history.

Password resets are required every 120 days.

Avoid changing your password on BankUnited Lynx unless required. If you experience issues logging in to BankUnited TreasurySuite™ or have forgotten your password, please contact your administrator. If an administrator account is locked and requires a reset, they should contact another administrator if available; otherwise, they should reach out to the client advocacy team.

To initiate a wire in BankUnited TreasurySuite, users must enter the beneficiary payment details, wire amount, and effective date. A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Existing SFTP protocols remain fully supported, and there are no changes to current SFTP processes.

Use BankUnited TreasurySuite^TM alerts and reporting to ensure alerts are properly configured after the upgrade.

Yes. Validate recurring payment schedules and approvals during preview. Recurring payments will migrate over however future dated payments will not migrate.

No Changes:

The following services have the same cutoff times as BankUnited Lynx:

• ACH Origination – 8:00 PM ET
• Same Day ACH Origination – 1:00 PM ET
• ACH Alerts – 3:00 PM ET
• Positive Pay – 3:00 PM ET
• Book Transfers – 9:00 PM ET
• Positive Pay File Upload – 9:00 PM ET
• Remote Deposit - 8:45 PM ET

 

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Yes, but new or updated payments should be re-entered in BankUnited TreasurySuite^TM to prevent mismatches. 

Yes, however, during the two-week preview period, any changes or updates made in BankUnited Lynx must be replicated in BankUnited TreasurySuite^TM to prevent data loss or inconsistencies.

No, BankUnited TreasurySuite^TM does not support importing a NACHA-formatted ACH file which contains a current day business date or stale-date. When uploading a NACHA-formatted ACH file, best practice is for the file to contain an effective date as the next business date. Same-day payment approval and processing capabilities will continue to function as usual, depending on your company-level entitlements.

Positive Pay settings migrate; however, alerts and notifications do not migrate and must be recreated in BankUnited TreasurySuite.

Positive Pay default decisions to "Pay" or "Return" if the decision window has closed are based at the company level entitlements in BankUnited TreasurySuite where within BankUnited Lynx decisions could be drilled down to an account level.

It is recommended that you re-establish the following individual or group alerts for Positive Pay:

Positive Pay Suspect Item Alert

• Administration & Settings > Alerts > Add New Alert
• Alert Group Check Management

Positive Pay Decision Pending Approval (1 Hour before cut-off)

• Administration & Settings > Alerts > Add New Alert
• Alert Group Check Management

Positive Pay is located under Fraud/Risk Management.

ACH Alerts are located under Payments & Transfers

Processes continue, but workflows and approvals should be reviewed and tested during preview. 

All alerts and notifications including Positive Pay alerts must be reviewed and reconfigured in BankUnited TreasurySuite^TM to ensure monitoring continues after go-live. ACH Alert notifications do not need to be reestablished.

The last 365 days of transaction history will migrate to BankUnited TreasurySuite, and will be displayed at go-live.   During preview period, the last 90 days of transaction history will be displayed in BankUnited TreasurySuite.  It is recommended that you download and save any transaction history outside of the 365 days for retention purposes.  BankUnited TreasurySuite will build up and retail up to 18 months of transaction history.

Needed custom reports must be recreated in BankUnited TreasurySuite^TM during preview.

Custom reports do NOT transfer over into BankUnited TreasurySuite^TM. It is recommended to back up and save any custom reports in BankUnited Lynx during preview. At go-live BankUnited Lynx will be in a read-only environment.

Remote Official Check is located under Payments & Transfers.

Remote Deposit Capture is located under Payments & Transfers.

Our new mobile app is called BankUnited TreasurySuite^TM and can be found in either your Apple or Google Play stores. After go-live, mobile users will need to uninstall their BankUnited Lynx mobile app from their devices.

Refer to the QuickBooks Quick Reference Guide for instructions. 

Yes, when entering an amount within BankUnited TreasurySuite^TM, you must enter the full dollar amount followed by a decimal to include the cents. This is a change from the prior process.

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

For personalized assistance, please contact an upgrade specialist at the number listed on your email communication, or you may email us at the email address listed on your email communication.

Within BankUnited TreasurySuite^TM, there is an interactive help center with step by step instructions found under the drop-down menu when you hover over your name in the upper right hand corner.

For personalized assistance, please contact an upgrade specialist at the number listed on your email communication, or you may email us at the email address listed on your email communication.

Visit our BankUnited TreasurySuite^TM Resource Page, where you’ll find valuable updates, FAQs, tutorials and checklists, webinar and eLearning to help prepare for the upgrade.