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Frequently Asked Questions

General Upgrade

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

Data Migration, Users & Access

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

Login & Security

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

Payments & Transactions

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

Reporting, Alerts & Additional Features

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

Systems, Integrations & Channels

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.

Support, Training & Assistance

 

I am experiencing issues with my CheckFree Bill Pay Services

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my CheckFree Bill Pay Services

If you utilize CheckFree Bill Pay Services, please ensure that all users are properly listed. If a user is missing, the user must be recreated. The administrator or designated Level 1 user is required to provide generic information upon initial login.

Additionally, when a Level 1 BankUnited Bill Pay user creates a sub-user in CheckFree Bill Pay Maintenance, the same generic information must be provided during the initial setup.

For additional information, please review the Bill Pay Maintenance User Guide.