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Frequently Asked Questions

General Upgrade

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.

Data Migration, Users & Access

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.

Login & Security

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.

Payments & Transactions

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.

Reporting, Alerts & Additional Features

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.

Systems, Integrations & Channels

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.

Support, Training & Assistance

 

I am experiencing issues with my BankUnited Bill Pay Services.

Apr 10, 2026, 16:29 PM
Question : I am experiencing issues with my BankUnited Bill Pay Services.

Same SSO-Single Sign On

During the second week and final phase of the preview period, user setup changes, including the addition of new users, will be restricted to allow for final preparation, processing, and pre-go-live readiness activities.

First time a “Level 1” user logs in, they will need to provide generic information

When a “Level 1” BankUnited Bill Pay user creates a "Level 2” or “Level 3” user within BankUnited Bill Pay Maintenance, they will also need to provide generic information for the first time.

For additional information, please review the Bill Pay Maintenance User Guide.