Skip To Main Content

FDIC-Insured - Backed by the full faith and credit of the U.S. Government

block with question mark on keyboard

Frequently Asked Questions

General Upgrade

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Data Migration, Users & Access

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Login & Security

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Payments & Transactions

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Reporting, Alerts & Additional Features

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Systems, Integrations & Channels

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.

Support, Training & Assistance

 

Will ACH and wire templates migrate?

Apr 10, 2026, 15:10 PM
Question : Will ACH and wire templates migrate?

Yes, confirm payment templates are reapproved and display 'Approved' in the status column instead of 'Entered'.

For International Wires - Templates that contain a BIC Code will be in repair status and will need to be re-entered/approved prior to use.

For Wire Payments - A beneficiary address is required for both domestic and international wires.

All required fields are clearly identified within the system and marked with a red asterisk (*). Users should ensure that any duplicate address information is removed when manually transferring data from Address Line 1 or 2 (unstructured fields) into structured address fields such as City/Town, State, Postal Code, and Country. This is required to comply with ISO standards.